FAQs

Answers to Some of Our Most Asked Questions...

What is ReviewAdmins?

ReviewAdmins is a platform designed to help businesses generate more Google reviews—without asking customers to write anything.

Instead of sending a generic review request, we:

Text your customer after the job
Write a ready-to-post review for them
Let them approve it with one tap

This removes friction and dramatically increases review completion rates.

How does ReviewAdmins work?

It’s simple:

Your customer completes a job or service, or pruchases a product
We send them a text message
A pre-written review is included
They tap “YES” to approve it
They’re directed to Google to post

No typing. No guessing. No effort.

Is this allowed by Google?

Yes—because the customer is still:

Reviewing their real experience
Choosing whether or not to post
Approving the final content

We are not posting reviews on their behalf or creating fake reviews. We simply draft the review to make it easier for the customer.

Are the reviews real?

Yes. Every review comes from a real customer.

Nothing is posted unless the customer:

Reads the review
Approves it
Submits it themselves

This keeps everything authentic and compliant.

Why don’t you ask for reviews on Yelp or Facebook? Why only Google?

Because Google is where your customers are actually searching. Google reviews directly impact whether your business shows up in local search results and on Google Maps. Without strong Google reviews, it’s much harder for people to find you in the first place. While platforms like Yelp and Facebook have value, they don’t influence visibility the same way. We focus on Google because it’s the #1 driver of local traffic, trust, and new customer leads—and that’s where reviews make the biggest impact on your business.

Will this help my Google rankings?

Yes.

Google reviews are a major ranking factor for local search. ReviewAdmins helps you:

Get more reviews
Get reviews more consistently
Get better-written, more detailed reviews that include key search terms that help you rank higher on Google and to pull for more Google searches

All of these contribute to improved visibility in Google Maps and “near me” searches.

What makes ReviewAdmins different from other review tools?

Most platforms:

Ask customers to write a review
Send reminders
Provide a link

ReviewAdmins:

Writes the review for the customer
Removes the hardest part of the process
Increases completion rates significantly

It’s a completely different approach.

How many more reviews can I expect?

While results vary, most businesses see:

2–5x more reviews
Higher response rates
More consistent weekly review growth

Because the process is easier, more customers follow through.

Can customers edit the review?

Yes.

Customers can:

Approve the review as-is
Make edits if they choose
Decline it entirely

They are always in full control.

Does this work for any type of business?

Yes. The only requirement is that you have an existing Google Business Profile.

ReviewAdmins works especially well for:

Home service businesses (plumbing, HVAC, electrical, etc.)
Legal firms
Contractors and local service providers
Restaurants
Retail

If you rely on local customers, reviews matter—and this system works.

Do I need to get my business verified to use SMS text requests?

Yes. SMS messaging requires business verification through mobile carriers, which can take up to 5 business days. The good news is the process is simple—and we handle it for you. While your verification is pending, you can continue sending review requests via email so you don’t miss any opportunities.

How are review requests sent?

We primarily use text messages (SMS) because they have:

Higher open rates
Faster response times
Better engagement than email

This ensures more customers actually see and complete the review. However we do offer email requests as well to catch any customers that may not prefer SMS messaging.

When are review requests sent?

Timing is critical.

Requests should be sent:

Immediately after a job is completed
When the experience is fresh
When the customer is most satisfied

This increases the likelihood of a positive review.

Can I customize the review content?

Yes.

We can tailor reviews based on:

Your services
Your location
Your brand voice

This ensures reviews feel natural and relevant.

What if a customer had a bad experience?

Customers are never forced to leave a review.

If someone chooses not to approve or post, nothing is submitted.

This gives you the opportunity to:

Address concerns privately
Improve the customer experience

We also recommend reviewing your customer list, excluding anyone who may not have had a great experience, and reaching out to them privately to gather feedback rather than sending them to Google.

How quickly will I see results?

Most businesses start seeing results within the first few weeks.

Because:

Customers respond quickly to text messages
The process is simple
There’s no learning curve for the customer

You’ll start generating reviews almost immediately.

Do I need technical experience to use this?

No.

ReviewAdmins is designed to be simple and easy to use.

We handle:

Setup
Messaging
Review drafting

So you can focus on running your business.

Why do customers prefer this?

Because it’s easy.

Instead of:

Thinking about what to say
Typing out a response

They just:

Read
Tap
Post

That simplicity is why it works..